Privacy Policy
Effective Date: 03-02-2024
AIRTICKETHUB (“we,” “our,” or “us”) operates as a third-party travel agency, specializing in train ticket bookings, including Amtrak reservations. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, and protect your data when you use our services or visit our website.
1. Information We Collect
We may collect the following types of personal information:
a. Personal Information Provided by You
When you use our booking services or contact us, we may collect:
• Contact Information: Full name, email address, phone number, and mailing address.
• Travel Details: Travel dates, destinations, train preferences, and passenger information (including details for any additional passengers).
• Payment Information: Credit/debit card details or other payment methods for processing ticket reservations.
• Communication: Any messages, inquiries, or feedback you provide via email, phone, or through our website.
b. Automatically Collected Information
When you visit our website, we may automatically collect:
• Device Information: IP address, browser type, device identifiers.
• Usage Data: Pages visited, time spent on the website, and referring/exit URLs.
• Cookies: We use cookies to enhance your user experience and collect site analytics. You can manage cookies through your browser settings.
2. How We Use Your Information
We use your personal information to provide and improve our services. Specifically, we may use your data for:
• Booking and Travel Services: To process your train ticket bookings, manage cancellations, and send you confirmations or updates related to your travel.
• Payment Processing: To process payments for tickets and provide you with transaction details.
• Customer Support: To respond to your inquiries, provide support, and resolve any issues related to your bookings.
• Marketing Communications: With your consent, we may send you promotional offers, travel updates, and newsletters. You can opt out of marketing communications at any time.
• Website Improvement: To analyze website usage and improve its functionality and user experience.
• Legal Compliance: To comply with legal obligations, such as tax and accounting requirements.
3. Sharing of Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
• Service Providers: We may share your information with trusted third-party service providers who assist with booking, payment processing, or other business operations. These service providers are contractually obligated to protect your information and use it only for the purposes for which it was provided.
• Train Operators: We may share your travel details with train operators (such as Amtrak) to complete your booking or manage changes.
• Legal Requirements: We may disclose your personal information if required by law or in response to a valid legal request, such as from a government authority or law enforcement agency.
• Business Transfers: In the event of a merger, acquisition, or sale of our assets, your personal information may be transferred as part of the transaction. We will notify you of any significant changes in the ownership or use of your personal data.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure server environments, encryption of sensitive information, and restricted access to data. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
5. Retention of Information
We will retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When your data is no longer needed, we will securely delete or anonymize it.
6. Your Rights and Choices
You have the following rights concerning your personal information:
• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information, subject to legal or contractual obligations.
• Marketing Opt-Out: You may opt out of receiving marketing communications by following the unsubscribe instructions in our emails or by contacting us directly.
• Cookie Management: You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.
To exercise any of these rights, please contact us using the contact details provided below.
7. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.
8. Children’s Privacy
Our services are not directed toward individuals under the age of 13, and we do not knowingly collect personal information from children under this age. If we learn that we have inadvertently collected personal information from a child, we will take steps to delete that information as soon as possible.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on our website, and the new policy will become effective upon posting.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
AIRTICKETBOOKING
30 N Gould St, STE R, Sheridan, WY 82801, United States
info@rail-america.com
Call : (844) 791-5599