Effective Date: 03-02-2023

At AIRTICKETHUB, we strive to offer a smooth and efficient train ticket booking experience. We understand that travel plans may change, and we are here to assist with cancellations and refunds. This Refund Policy outlines the conditions under which refunds may be issued for train ticket bookings made through our services.

1. General Refund Conditions

Refund eligibility is governed by the cancellation and refund policies of the train operator (e.g., Amtrak). We act as a third-party booking agent and must adhere to the operator’s terms when processing refunds. Please note the following:

• Refunds are subject to the rules and regulations of the train operator.

• Some tickets may be non-refundable or may incur cancellation fees.

• Service fees paid to AIRTICKETHUB for booking assistance are non-refundable.

2. Cancellation by the Client

If you wish to cancel your train ticket booking, the following rules will apply:

2.1. Refundable Tickets

• Refundable tickets may be eligible for a full or partial refund, depending on the cancellation time and the train operator’s policy.

• Refund requests must be made within the time frame specified by the train operator (e.g., 24 hours before departure).

• Cancellation fees, if applicable, will be deducted from the refund.

2.2. Non-Refundable Tickets

• Non-refundable tickets are not eligible for a refund, except in special cases where the train operator allows changes or credits for future travel.

• In some cases, non-refundable tickets may be changed to a different travel date or passenger name (subject to fees set by the operator).

3. Cancellation by the Train Operator

If the train operator cancels or significantly delays your train, you may be eligible for a refund or rebooking without fees. We will assist you with the refund process, but final approval and processing are governed by the train operator.

4. Processing Refunds

Once a refund is approved by the train operator, the following steps will apply:

• Processing Time: Refunds may take 7 BUSINESS DAYS to process, depending on the train operator’s policy and payment method.

• Refund Method: Refunds will be credited back to the original form of payment used for the booking.

• Service Fees: Any service fees charged by RAIL-AMERICA for the booking process are non-refundable, regardless of the reason for cancellation.

5. How to Request a Refund

To initiate a cancellation or refund, please contact our customer service team at:

• Email: CONTACT@AIRTICKETHUB.ONLINE

• Phone: Call Now : (844) 791-5599

Provide your booking reference number and the details of your cancellation request. We will coordinate with the train operator to process your request as quickly as possible.

6. Exceptions

Refunds may not be granted if:

• The request is made after the travel date or outside the allowed cancellation window.

• The ticket is part of a special promotion with specific refund terms.

• The cancellation is due to reasons not covered by the train operator’s policies (e.g., personal preference).

7. Amendments to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on our website, and the revised policy will apply to all bookings made after the effective date of the change.

8. Contact Us

For any questions or concerns about this Refund Policy, please reach out to us:

AIRTICKETHUB

30 N Gould St, STE R, Sheridan, WY 82801, United States

INFO@RAIL-AMERICA.COM

Call Now : (844) 791-5599