Terms and Conditions
Effective Date: 03-02-2023
Welcome to RAIL-AMERICA. These Terms and Conditions (“Terms”) govern your use of our services, including third-party train ticket booking services for Amtrak and other rail operators, as well as your use of our website. By using our services or accessing our website, you agree to comply with these Terms. If you do not agree to any part of these Terms, you must not use our services.
Please read these Terms carefully.
1. Definitions
• “Company” refers to AIRTICKETHUB, the provider of travel booking services.
• “Client” refers to any individual or business entity using our services.
• “Services” refer to train ticket booking services provided by the Company.
2. Booking Services
We act as a third-party booking agent for train tickets, including Amtrak services. By using our booking services, you authorize us to facilitate the reservation of tickets on your behalf.
2.1. Ticket Availability
Ticket availability is subject to the schedules and availability of the respective train operators. We do not guarantee that your preferred travel options will always be available. Once a booking is confirmed, it is subject to the terms and conditions of the train operator.
2.2. Booking Confirmation
Your booking will only be confirmed once payment is received in full and you receive a confirmation email or message from us. Until confirmation is provided, the booking is considered pending.
3. Pricing and Payment
All prices listed on our website or provided via our customer service representatives are in [insert currency] and may include taxes and booking fees, where applicable. You agree to pay the full amount at the time of booking.
3.1. Payment Methods
We accept [insert accepted payment methods, such as credit cards, debit cards, or electronic transfers]. All payments must be processed before confirmation of your ticket.
3.2. Price Changes
Prices for train tickets are set by the train operators and may change without notice. Once your ticket is confirmed, the price is fixed and will not be adjusted for subsequent price changes.
4. Cancellations and Refunds
The cancellation policies are governed by the terms and conditions of the respective train operators. Any cancellations, changes, or refunds must be processed according to their rules.
4.1. Company’s Role in Cancellations
We will assist with cancellations or changes as permitted by the train operator. However, any fees or penalties incurred due to cancellations or modifications are the responsibility of the Client.
4.2. Refunds
Refunds, if applicable, will be issued according to the refund policy of the train operator. We do not provide refunds for service fees or any non-refundable portions of your ticket. Refund processing times may vary.
5. Client Responsibilities
You are responsible for ensuring that all personal information provided during the booking process is accurate and up to date. This includes passenger names, travel dates, and contact information. You are also responsible for complying with all travel regulations, including having proper identification and adhering to train operator policies.
5.1. Travel Documents
Clients are responsible for obtaining and presenting any necessary travel documents required by the train operator, such as valid identification or tickets.
5.2. Errors in Information
We are not responsible for errors in ticket bookings caused by incorrect information provided by the Client. Any fees resulting from corrections or changes will be charged to the Client.
6. Limitation of Liability
We act solely as a booking agent between the Client and the train operator. We do not own or operate the trains and are not responsible for any operational issues, delays, or cancellations caused by the train operator. Our liability is limited to the fees you paid for our booking services.
6.1. No Responsibility for Train Operations
We are not liable for any injury, loss, damage, or inconvenience caused by the failure of the train operator to provide services, including but not limited to delays, cancellations, or schedule changes.
6.2. Maximum Liability
Our total liability to you for any claim arising from the use of our services will not exceed the amount you paid for the specific booking related to the claim.
7. Website Use
Your use of our website is subject to these Terms as well as any additional terms provided on the site, such as our Privacy Policy. You agree to use our website only for lawful purposes and in a manner that does not infringe upon the rights of others.
7.1. Intellectual Property
All content on our website, including text, images, and graphics, is the property of AIRTICKETHUB and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works based on our content without prior written permission.
7.2. Website Availability
We make every effort to keep our website accessible and functional. However, we do not guarantee that our website will always be available, error-free, or free from interruptions.
8. Privacy
We are committed to protecting your personal information. Please refer to our Privacy Policy for information on how we collect, use, and protect your data. By using our services, you consent to the terms of our Privacy Policy.
9. Changes to Terms
We reserve the right to modify or update these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted will constitute your acceptance of the revised Terms
10. Governing Law
These Terms are governed by and construed by the laws of [insert State/Country]. Any disputes arising under or in connection with these Terms will be subject to the exclusive jurisdiction of the courts in [insert State/Country].
11. Contact Us
If you have any questions about these Terms and Conditions, please contact us at: RAIL-AMERICA
30 N Gould St, STE R, Sheridan, WY 82801, United States
info@rail-america.com
CALL : (844) 791-5599